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"setup has detected a different version of this product already installed"

Thorsten Seßler

Having purchased Trados Studio 2024, I would like to uninstall my previous Studio 2021 version before in order to obtain a clean installation. Trying to unstall Studio 2021 using the installer ("chainer") my system returns the message mentioned in the subject.

I am aware that I am not the first person to encounter this problem, so I tried the fixes suggested in previous postings--however, to no avail:

1) I renamed  the System folder to System_old in C:\ProgramData\SafeNet Sentinel\Sentinel RMS Development Kit

2)  Entering lsinit.exe –debug in C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR2 returns to result

3) I started the the RemoveStudio.ps1 powershell script as administrator, with no result either.

What else is there to do to successfully clean my registry? 
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0004181.

    Elisa Maxim | RWS Group

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  • 0 in reply to Elisa Maxim

    In you email message (the content of which doesn't appear here) you suggested to either run the program "Wise Program Uninstaller" or delete the folders C:\Program Files
    (x86)\Trados\Trados Studio and C:\ProgramData\Package Cache\Trados and then try again to uninstall the program.

    Wise Program Uninstaller will return the same error message ("has detected a different version" etc.), and once I delete the package cache files, the file "Chainer" required by Windows isn't available anymore.

    So I guess I will have to look up and delete the Trados data in the registry manually.

    Either SDL or Microsoft haven't done their homework...
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  • 0 in reply to Elisa Maxim

    In you email message (the content of which doesn't appear here) you suggested to either run the program "Wise Program Uninstaller" or delete the folders C:\Program Files
    (x86)\Trados\Trados Studio and C:\ProgramData\Package Cache\Trados and then try again to uninstall the program.

    Wise Program Uninstaller will return the same error message ("has detected a different version" etc.), and once I delete the package cache files, the file "Chainer" required by Windows isn't available anymore.

    So I guess I will have to look up and delete the Trados data in the registry manually.

    Either SDL or Microsoft haven't done their homework...
    emoji
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