Going on with the ticket CS0004170

Question

Dear, We successfully deactivate all licenses thorugh your procedure. Moreover, we also activated on the new server with a new product key xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. 
 Before using purchased (not-expiring) 2024 licenses, do we need to wait for all the 2024 trials to end? Can we kill them all? 
 Please, suggest us the most correct procedure, I was forced to open a new ticket as the CS0004170 was closed. Many thanks in advance

Anca Stoian · Answer

Hi Alessandro, 
 If you opened a new ticket, please follow up with that new ticket, as the forum is not the technical team, and we cannot check the closed or opened tickets in the technical support system, we can raise them when needed on behalf of the customers. 
 As for the trials, if you received them via your Account Manager, I advise you to ask them about the trials. 
 Generally, the trials for Trados Studio can be activated when one purchases a license (new or upgrade). 
 But it is best you discuss with your Account Manager or your contact person from RWS on how to proceed on this. 
 All the best, 
 Anca

Anca Stoian · Answer

Alessandro Potalivo Hi Alessandro,

We cannot arrange a call I'm afraid, I am not technical support as I said above, and I don't have a phone line either. I will open a new case for you, as from what you initially posted it was understood that you had already opened one.

We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0004284.

Trados Portfolio > 2. Licensing and Installation

Going on with the ticket CS0004170