Deactivation - I have an older computer and a SDL Trados freelancer 2017 licence perpetual . I need to change the computer and I need to cancel the licence in the old computer in order to activate in the new one. I´ve tried in the Help Trados Tab and doesn

Question

Deactivation - I have an older computer and a SDL Trados freelancer 2017 licence perpetual . I need to change the computer and I need to cancel the licence in the old computer in order to activate in the new one. I&acute;ve tried in the Help Trados Tab and doesn't work. I receive this message - "Deactivation failed. Could not revoke this licence - Could not connect to the activation server. Check the activation server adress in the provider settings - The remote server returned an error: (403) Forbidden.". How can I solve this issue? Thanks

Ana-Maria Matefi · Answer

Susana Almeida We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0004237.

Ana-Maria Matefi | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Deactivation - I have an older computer and a SDL Trados freelancer 2017 licence perpetual . I need to change the computer and I need to cancel the licence in the old computer in order to activate in the new one. I´ve tried in the Help Trados Tab and doesn