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Offline upgradše of 4 network licenses - cannot follow a guide provided on your website

Tomas Krlin

Dear All

We want to upgrade 4 licenses (SDL Trados Studio 2019 Professional (Network SN)) from version 2019 to version 2021. Our lincense server is ruuning offline without any Internet connection. We tryied top follow "https://gateway.rws.com/csm?id=kb_article_view&sys_kb_id=8cbd22e01b0f9a50772c0dcad34bcb7a". However, no " Can't deactivate online? - Deactivate Offline." link or button is avaialble. COuld you please advise us how to proceed? The whole deactivation/upgrade/activation process has to be as short as possible as our users have only limited "window" for a disruption of their work.

Kind regards

Tomas Krlin
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0004521.

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