Ｌｉｃｅｎｓｉｎｇ　Ｔｒａｄｏｓ　Ｓｔｕｄｉｏ　２０１９

Question

I am not aware of the rule of deactivating the licensing before upgrading my computer. Ｒｉｇｈｔ　ｎｏｗ　Ｉ　ｆａｃｅｄ　ａｃｔｉｖａｔｉｏｎ　ｉｓｓｕｅ　ｏｆ：Ｃｏｕｌｄ　ｎｏｔ　ｃｏｎｎｅｃｔｔｏ　ｔｈｅ　ａｃｔｉｖａｔｉｏｎ　ｓｅｒｖｅｒ．　　Ｃｈｅｃｋ　ｔｈｅ　ａｃｔｉｖａｔｉｏｎ　ｓｅｒｖｅｒ　ａｄｄｒｅｓｓ　ｉｎ　ｔｈｅ　ｐｒｏｖｉｄｅｒ　ｓｅｔｔｉｎｇｓ．　　（４０３） 
 Ｗｈａｔ　ｓｈｏｕｌｄ　Ｉ　ｄｏ？

Elisa Maxim · Answer

Kathy Lee We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0004622.

Trados Portfolio > 2. Licensing and Installation

Ｌｉｃｅｎｓｉｎｇ Ｔｒａｄｏｓ Ｓｔｕｄｉｏ ２０１９

Ｌｉｃｅｎｓｉｎｇ　Ｔｒａｄｏｓ　Ｓｔｕｄｉｏ　２０１９