I have problems with deactivating my Trados Studio 2017. It works nor online neither offline. Please help me.

Question

SDL Trados Studio 2017: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx 
 I have problems with deactivating my Trados Studio 2017. It works nor online neither offline. I would like to relocate the license to the new computer. 
 Please help.

Elisa Maxim · Answer

Machiko Hirahata We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0004621.

Trados Portfolio > 2. Licensing and Installation

I have problems with deactivating my Trados Studio 2017. It works nor online neither offline. Please help me.