Hi. I need to install my free upgrade for Trados 2019 (I use Studio 2017 and experience a lot of problems 'l'accès au chemin d'accès est refusé'. But I do not have the 'activate' button when I copy the activation certificate. Please help.

Hi. I need to install my free upgrade for Trados 2019 (I use Studio 2017 and experience a lot of problems 'l'accès au chemin d'accès est refusé'. But I do not have the 'activate' button when I copy the activation certificate. Please help.
Karine Fluri We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0004889.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Karine Fluri We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0004889.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub