An error occurred while retrieving your license. Error ID:125 How can I solve this problem (license on old pc won't deactivate)

Question

Hello, 
 I am trying to deactivate one of my two Trados Studio 2024 licenses on my old desktop computer, to reactivate it on my laptop (other license is installed on my new desktop and working correctly). 
 When I try to deactive it online, I get the following error message: "An error occurred while retrieving your license. Error ID:125" 
 Any tips on how I can solve this problem? 
 Thanks a lot in advance. 
 L.

Sorin Perta · Answer

Hello Elizabeth Luteijn 
 Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 
 Thank you, Sorin

Trados Portfolio > 2. Licensing and Installation

An error occurred while retrieving your license. Error ID:125 > How can I solve this problem (license on old pc won't deactivate)