Cannot use Language Weaver: Same issue as in case filed as "Issues Connecting Language Weaver with Trados Cannot log into my language weaver account via portal ‘ not allowed to’"

Question

Hello, 
 I have a current Trados Studio Personal subscription (release: Trados Studio 2024 - 18.0.2.3255) and cannot use Language Weaver. 
 I've tried to log in from Studio as shown in https://www.youtube.com/watch?v=6Te3vCJuHlM , to no avail. Specifically: 
 I create a new Studio project, I select "Use - Language Weaver Provider" from the "Use" dropdown list in Translation Resources, Language Weaver Cloud, Region: EU, and then either "RWS ID SSO" or "User credentials", then I get these error messages, respectively: 
 
 I've tried to log in to LW ( https://portal.languageweaver.com/login ) many times using my RWS credenttials, and I always get this message: &ldquo;You are not allowed to login to Language Weaver. Please use another account or contact your Language Weaver administrator." 
 It seems I don't have a LW account, and I'm not finding any resources to create it, or a valid solution in the Community. 
 Could you please help me? 
 Thanks and kindest regards, 
 Xavi

Elisa Maxim · Answer

Xavier Farré Sugrañes We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0005352.

Elisa Maxim | RWS Group

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Cannot use Language Weaver: Same issue as in case filed as "Issues Connecting Language Weaver with Trados Cannot log into my language weaver account via portal ‘ not allowed to’"