Hi Marieken,

Actually the subscription does not automatically renew, it is stated on our website as well, for renewal to contact us: 

https://www.trados.com/spotlight/trados-studio-subscription-renewal/

Trados does not notify you about this. And if you opted to not receive any emails from RWS, then no emails are being sent.

Please either fill in the contact form above or contact our colleagues at trados@rws.com, so the team can create an order for you for the renewal so you can pay for it and have the subscription reactivated. Or contact your Vendor Manager, since you are listed as Vendor and you have a contact person there as well. 

All the best,

Anca

Hi Anca, I understand what you are saying, but there is no logic. Before I got a subscription it got renewed each year, with a notification. Subscription literally means "an arrangement to receive something regularly by paying in advance".  Now I am late and can't deliver to my client. Great service :/ At least put a button somewhere " Renew and Pay"! Kind regards, Marieken

Hi Marieken,

The license type you had before was a Starter and it was a different licensing system compared to the current subscription model.

I am really sorry that you are late with your project, I have emailed you with more information and notified about this the team that can help you, so please check your mail.

All the best,

Anca

Order: 739223

Activated: 23-02-2025 Expiry Date 22-02-2025

But I got the mail, thank you very much!

Hi Marieken,

I'm sorry, this was a misunderstanding. What I meant with before, was that before the subscription you had various editions of Starter edition - until it has been discontinued and we introduced the 1 year subscription model.

The Starter had a different licensing system compared to the current subscription type. 

I am glad you received the email, I will let the colleagues from the vendor licensing team to clarify your other questions and help you with the order, as this is their area.

 All the best and have a good night!

Anca