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Hi, my license has been deactivated without any reason on my desktop (not on my laptop!).
Impossible to reactivate it??!
Please help me!
KR
Hello Fabienne Mardon
Yes, you have an extra activation so just try to activate it .
After it`s activated you can try to reset the old activation from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Thank you,
Sorin
But why is it deactivated I used it yesterday and eveything was fine??
it doesn't work!!
Usually this happens if the Disk ID (hardware related) or the name of the computer changes. Sometimes (rarely) it can happens due to Windows updates or other causes.
none of these...
Try to activate your license offline as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784
If it doesn`t work provide more details about what happens when trying to activate it.
Thank you,
Sorin
doesn't work....
I finally managed to get the certificate it seems to work now...
KR
"doesn't work...." doesn`t help me to understand the issue. Unless you provide details / screenshots about what happens it`s not possible to help.