Trados won't re-install after plugin problems

Hello

My Trados software crashed this morning. I kept getting the same message (which unfortunately I'm no longer getting and I did not note at the time) but Trados support led me to rename the plugins and repair. This I did. Obviously, because I'm here, this did not solve the problem so I decided to disinstall and reinstall Trados. Now the program doesn't even want to open at all.

Please get back to me quickly because I have a client screaming at me to deliver a 28k translation that I can no longer access.

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0 Jerzy Czopik 3 months ago

Corinne Taylor

If you already found the plugins folder in AppData, now just go there again and delete this folder completely: C:\Users\%username%\AppData\Roaming\Trados

This should reset Trados and let you start it again. Please note, that all plugins now are gone, so you need to reinstall all necessary items via Add-Ins -> Appstore from within Trados Studio.

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0 Corinne Taylor 3 months ago in reply to Jerzy Czopik

Thanks Jerzy for taking the time to answer.
I have removed the plugins folder completely. Trados won't unfortunately start again. Is there anything else I can do?
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0 Corinne Taylor 3 months ago in reply to Jerzy Czopik

Thanks Jerzy for taking the time to answer.
I have removed the plugins folder completely. Trados won't unfortunately start again. Is there anything else I can do?
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0 Jerzy Czopik 3 months ago in reply to Corinne Taylor

Corinne Taylor

Have you really deleted the complete folder I quoted? And Trados refuses to start with no error message?

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0 Corinne Taylor 3 months ago in reply to Jerzy Czopik

The original message was SDLDesktopPlatformCommandBars!ActionService
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0 Jerzy Czopik 3 months ago in reply to Corinne Taylor

Corinne Taylor

In this case deleting the whole folder there should have helped. Did you try to reinstall Trados? If not, do so by right clicking the installer and choosing to run it as admin.

_________________________________________________________

When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
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Trados Portfolio > 2. Licensing and Installation

Trados won't re-install after plugin problems