To Whom It May Concern:
I needed to reformat my laptop without having the opportunity to deactivate my Trados 2019. I proceeded to reset my activation code successfully and downloaded the software.
However, the trial version was downloaded. Not sure why. When I try to activate my license with my current code, it get an error message that reads “Activation error. Unable to connect to the activation server”. Please help.
Katherine Paredes We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0006338.
Elisa Maxim | RWS Group
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