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No se pudo encontrar el archivo de datos solicitado

Mari Luz Ponce

Hi everyone,

I was happily using Studio Trados 2019 and suddenly, I started getting this message: "No se pudo encontrar el archivo de datos solicitado".

I uninstalled Trados, I installed Trados again but I´m still getting the same message, so I´m stuck there.

Aslo, I guess I should have deactivated the license first... but I forgot, and now I´m also getting an error when trying to deactivate my license offline.

Not sure if this could have anything to do with not solving the problem.

Any help, please?? Thank you so much!

Mariluz
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    Hi Mariluz! Please note that uninstalling the program does not solve the issue. For the reset license, we will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0006398.

    Ana Sabo | RWS Group

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