Dear Trados Support,
I am unable to reset my Trados license (Trados Studio 2021). My old computer is broken, so I need to reset my license to activate it on a new computer.
I tried to reset it on the license page of my account, but I always reach a page without options to reset my licence. I have no Reset License window and so I cannot click Reset License:
Could you please reset my license for me?
Thank you for your help.
Best regards
Britta Wandres We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0006577.
Elisa Maxim | RWS Group
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