Failed license activation

Question

Hello! 
 I was forced to re-install my Trados Studio 2019 today. Even though I managed to deactivate the license beforehand, it still shows as 'In Use' in my RWS account. The 'Can't deactivate online? Deactivate offline' and the &lsquo;Reset license&rsquo; options do not work and Trados won&rsquo;t continue without entering an activation code (even after entering the code, I get an error message + after few attempts the 'Activate' button is greyed out). 
 Can you please assist me with resetting my license? 
 
 Thank you very much in advance!

Sorin Perta · Answer

Michaela Wolkommerová We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007084.

Trados Portfolio > 2. Licensing and Installation

Failed license activation