I'm currently unable to reset my Trados Studio 2019 license. I no longer have access to the desktop where it was originally activated, so I'm also unable to deactivate it offline from my end.
Could someone from the support team please help me reset the license so I can activate it on a new machine?
Vinity S We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007092.
Anca Stoian | RWS Group
Vinity S We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007092.
Anca Stoian | RWS Group
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