An error occurred while requesting a license. Click Retry to try again. Error ID: 7673672

Question

Hi, 
 
 I am trying to open Studio 2024 professional network version but it won't open any more. I get the error message: "An error occurred while requesting a license. Click Retry to try again. Error ID: 7673672" License server is working fine, since studio 2021 gets licenses from the same server without problems. Also computer works fine since studio 2021 opens without problems from the same computer and gets its license. 
 I have the latest License server manager installed 18.0.79

Andrei Vasilache · Answer

Tom Alcenius We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007253.

Trados Portfolio > 2. Licensing and Installation

An error occurred while requesting a license. Click Retry to try again. Error ID: 7673672