Hello,
Could you please help me to reset the license because I tried to reset but nothing happens? I called at your office and the employee adviced me to send the present email. I would like to activate the license on a new computer.
I use SDL Trados Studio 2019 Freelance Plus (activated on a PC and a laptop)
Thank you in advance!
Nikolay Mishkov We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007163.
Nikolay Mishkov We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007163.
Case No CS0007163
It seems that this issue persists. I can't reset.
Please reply to the engineer that contacted through the case. There`s nothing else we can do to help here.
Thank you,
Sorin
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