I wanted to reinstall SDL Trados Studio 2019 due to a recurring issue I am having connecting to server-based TMs.
I deactivated offline as I could not connect to the server and completed the whole process via my account (I even received an offline deactivation ticket).
I then reinstalled and went to reactivate the licence but apparently the licence is still in use. Now I can't seem to reset the licence as this just takes me to a page with no options. Please help!!
Sarah Barrett We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007252.
Hello,
I have the exact same problem. I deactivated my licence offline (for some reason, it's been impossible to do it the normal way for months now), but it is still "in use" on my account, so I can't reactivate it on my other computer. I did send back the deactivation certificate and got a confirmation, so that is not the issue.
Is there anything else I can do to resolve this issue?
Thank you for your help.
Hi Laurane,
You need to create your own post so we can verify your account and advise further.
We can verify and open cases only individually for our customers, so you need your own post.
Thank you!
Anca
Anca Stoian | RWS Group
Hi Laurane,
You need to create your own post so we can verify your account and advise further.
We can verify and open cases only individually for our customers, so you need your own post.
Thank you!
Anca
Anca Stoian | RWS Group
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