Hello,
I deactivated my licence offline (for some reason, it's been impossible to do it the normal way for months now), but it is still "in use" on my account, so I can't reactivate it on my other computer. I followed every step properly and got a deactivation confirmation on my account after sending back the deactivation certificate.
Could you help?
Laurane Tesson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007370.
Anca Stoian | RWS Group
Laurane Tesson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007370.
Anca Stoian | RWS Group
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