I need to move my licence from my desktop PC to my laptop. I completed the offline deactivation process (and received the confirmation email) but the licence is still showing as "in use".
I can't use the reset function as it's impossible to connect to the activation server from Studio (been getting the sll error message for absolutely ages now).
Some assistance from RWS would be much appreciated!
Hi Samuel,
Unfortunately, we are experiencing a temporary technical issue with the reset system and we cannot reset your license at present, but the relevant team is working on solving this as soon as possible.
If you can, please delay moving the license. The alternative I can suggest, is to use the trial for Trados 2024 until this situation is solved if you have an urgent project,
My apologies again.
All the best,
Anca
Anca Stoian | RWS Group
Samuel Woodward We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007506.
Anca Stoian | RWS Group
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