Trados Studio 2022 perpetual license failing to reset despite message saying it's done!

Question

I need to deactivate Trados Studio 2022 perpetual license as old desktop crashed and to reactivate on my new desktop. The reset option appeared to work earlier, saying wait 30 minutes - see screenshot below - but hours later and following restarts, the license stubbornly remains as "in use". When I try the deactivate offline option, I am unable to select the license. 
 I followed the videos and advice online but no joy. I would be grateful for a solution from someone who has experienced the same problems. 
 Many thanks

Lucian Botezatu · Answer

Hi Helena O'Brien (HelenaO'Brien) 
 
 Unfortunately, we are experiencing a temporary technical issue with the reset system and we cannot reset your license at present, but the relevant team is working on solving this as soon as possible. 
 
 The alternative I can suggest, is to use the trial for Trados 2024 until this situation is solved if you have an urgent project - https://www.trados.com/product/studio/trial/ 
 
 All the best, 
 Lucian

Lucian Botezatu · Answer

We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007502.

Lucian Botezatu | RWS Group

Trados Portfolio > 2. Licensing and Installation

Trados Studio 2022 perpetual license failing to reset despite message saying it's done!