Return to Studio 2021 from 2024

Hello everyone, I purchased an upgrade from Studio 2021 to  Studio 2024. With the purchase, I got a message that the 2021 license would no longer be available after activating the 2024 version. I thought, well, so be it. However, I translate xml files for one of my customers and the old settings file doesn't work with Studio 2024. They seem unable to provide a compatible file, so I now would like to go back to Studio 2021 until they have solved the problem. However, the licence isn't available anymore. Is there any way to retrieve the activation code for the 2021 version? (I still have Studio 2021 installed on my computer).

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  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007486.

    Anca Stoian RWS Group

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