Hello,
I have an SDL Trados 2019 Freelance Plus license. Unfortunately, I formatted my computer without deactivating the license first. After reinstalling Trados, I’m unable to access my account because the RSW system shows that my license is still in use.

Question

Hello,
I have an SDL Trados 2019 Freelance Plus license. Unfortunately, I formatted my computer without deactivating the license first. After reinstalling Trados, I’m unable to access my account because the RSW system shows that my license is still in use. What should I do to resolve this?

Anca Stoian · Answer

Aggeliki Gkika We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007555.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Hello, I have an SDL Trados 2019 Freelance Plus license. Unfortunately, I formatted my computer without deactivating the license first. After reinstalling Trados, I’m unable to access my account because the RSW system shows that my license is still in use.