Deactivation of licence doesn't work. Trados studio 2017. I had to reset PC and now after instaling Trados anew, it refuses to active. I tried to deactivate my licence on RSW-account page, but nothing happened. Please advice.

Deactivation of licence doesn't work. Trados studio 2017. I had to reset PC and now after instaling Trados anew, it refuses to active. I tried to deactivate my licence on RSW-account page, but nothing happened. Please advice.
Aaron Laakso We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007615.
Aaron Laakso We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007615.