Licence reset

Question

Dear Support Team, 
 I was in contact with one of your colleagues via the chat who sent me the link to reset my Licence because it has been a while since I last used it. but when I opened the article and went to my Trados window, there was no link to reset it and I didn't use any reset time in the last 12 months as stated in the article. Can you please help me reset it or reset for me, it is very urgent as I might loose a client because of not being able to use Trados now. 
 Thanks in advance for your prompt reply and assistance 
 
 Loubna

Andrei Vasilache · Answer

Hi Loubna Benkirane , 
 Thank you for posting here. 
 
 In case your computer crashed, or you can no longer access Trados from your old computer, please reset your license from your RWS account &ndash; Products&Plans - Licenses&Subscriptions as indicated in the article below: Reset single user license article 
 
 Please note the process can take around 30 minutes. 
 
 Best regards, 
 Ionut

Lucian Botezatu · Answer

Hi Loubna Benkirane 
 
 I see that you have SDL Trados Studio 2017 Freelance Plus, and both activations are currently available. This is why you are unable to locate the reset button; your activations have already been reset. Kindly proceed with the activation steps on your PC - www.youtube.com/playlist Please let us know if you have any questions. 
 
 Regards,

Lucian Botezatu · Answer

Loubna Benkirane We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007977.

Elisa Maxim · Answer

Loubna Benkirane We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0008416.

Trados Portfolio > 2. Licensing and Installation

Licence reset