Hi,

I am unable to open Trados Studio anymore since the last Windows Cumulative Update (Update Windows 11 -24H2 (KB5055523). When I click on Trados icon to open it, I see the first window (see screenshot) for 3-4 seconds and then it disappears and Studio doesn't open. No error message at all (see the screenshot below - that is the farter I can go. The image disappears and Studio won't open.

I spent 2 hours with a Microsoft technician today who finally told me there is a compatibility issue between Trados Studio and Windows 11 (after the update has been installed). He also told me this update CANNOT be uninstalled, so I can't use Studio until a patch is issued... He also told me he would advise the developers of that issue.

At this point, my last option is to uninstall Trados and reinstall it, hoping it can fix the problem. However, when I try to deactivate my license offline on RWS webpage (so I can reactivate it after reinstalling the program), I get an error message on RWS webpage: "An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request."

At this point, I am totally trapped! My clients are waiting for their documents and I can't work... I am miserable.

Here are the some details about technical specifications:

WINDOWS version:

Windows 11 Home

Version             24H2

Installed on     ‎1/‎9/‎2025

OS build           26100.3775

Trados version:

Trados Studio 2022 SR2

17.2.12.19268

Computer:

Lenovo X1 Carbon 10th Gen (Type 21CB, 21CC) Laptop (ThinkPad) - Type 21CB 

Processor        12th Gen Intel(R) Core(TM) i5-1240P   1.70 GHz

Installed RAM 16.0 GB (15.7 GB usable)

System type    64-bit operating system, x64-based processor

Latest Windows Update: Windows Cumulative Update (Update Windows 11 -24H2 (KB5055523) - Successfully installed on ‎4/‎14/‎2025

Behavior:

When I click on Trados icon to open it, I see the first window (see screenshot) for 3-4 seconds and then it disappears and Studio doesn't open. No error message at all.

Actions taken (by myself and then with the Microsoft technician):

- All the "standard" troubleshooting tips (rename the usual files to old_etc...
- Ran scannow

- Ran the DISM Commands

- Reset Trados Studio to Default State
   Rename Configuration Folders:

Navigate to the following folders on your machine:
C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\17
C:\Users\%USERNAME%\AppData\Local\Trados\Trados Studio\17
Rename these folders (e.g., Trados Studio_old).
Restart Trados Studio: Restart Trados Studio to allow it to recreate the default configuration files

- Check the Microsoft .NET Framework version:
Not clear to me everything is okay as it looks like some features are off (see screenshot). Let me know if I have to fix something here).

At this point, I really need help as I feel totally out of resources.

Please don't suggest me to play in the registry: I am a translator, not a computer geek!

Your help will would be appreciated,

Helene