Cannot reset my license to upgrade it - reached three times limitation

Question

Hello, 
 I am having a problem with activating my license ( SDL Trados Studio 2021 Professional) on my new PC. I have been advised that I need to upgrade it to 2022 in order to activate it on my new PC, however I did not know I needed to do so. Now as I try to proceed to upgrade it says I need to return my active license, however I already have reached three times per 12 months limitation to reset my license. 
 Is it technically possible to somehow unlock my current status and let me proceed to reset, upgrade my license and activate it on my new PC ?

Ana-Maria Matefi · Answer

Chie Takahashi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0008394.

Ana-Maria Matefi | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Cannot reset my license to upgrade it - reached three times limitation