Hi, I have a new computer and I want to activate my Trados Studio 2021 SR2 in this new computer. I have to deactivate it in the old computer and then activate it in the new one. I can't deactivate the license in the old computer. I have a message &quot

Question

Hi, I have a new computer and I want to activate my Trados Studio 2021 SR2 in this new computer. I have to deactivate it in the old computer and then activate it in the new one. I can't deactivate the license in the old computer. I have a message "there are multiple instances open (...), please close them before".

Sorin Perta · Answer

Hello Mireia Goula 
 Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 
 Thank you, Sorin

Trados Portfolio > 2. Licensing and Installation

Hi, I have a new computer and I want to activate my Trados Studio 2021 SR2 in this new computer. I have to deactivate it in the old computer and then activate it in the new one. I can't deactivate the license in the old computer. I have a message "