Not licensed anymore

I have been working with SDL Trados Studio 2019 Freelance since 2019 without any problems.

When I tried to start Trados Studio today, I was told that my trial license has expired and asked to enter my activation code.I did not have a trial license but a permanent one.  After entering the code, an error message appeared that no connection to the activation server could be established (error code Remote Server 403). I tried to reset the activation code, it was rejected with ‘feedback.sdl.com does not respond". 

Offline activation is also not possible. When I try to create an Offline Activation Certificate, the input mask does not provide a way to generate the installation ID.

My internet connection is working fine.

I would like your assistance.

Thank you.

emoji
Parents Reply Children
No Data