"Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings. -The remote server returned an error: (403) Forbidden.

Question

Hello, 
 
 I changed PC and I need to connect to SDL Tradios 2019 again. 
 
 I see the message when I try to activate the license: 
 "Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings. -The remote server returned an error: (403) Forbidden. 
 When I try to activate offline. I copy and paste the Deactivation authorization into the Deactivation certificate and I receive the following message: 
 An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request . 
 
 Can you please check it for me? 
 
 Best regards, 
 
 M&aacute;rcia Souza

Elisa Maxim · Answer

Marcia Souza We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0008781.

Trados Portfolio > 2. Licensing and Installation

"Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings. -The remote server returned an error: (403) Forbidden.

"Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings. -The remote server returned an error: (403) Forbidden.