Hello:
I can't deactivate our Trados2021 licenses in Trados License Manager: I get this error message:
I want to deactivate them in order to update the licenses to Trados2024 (already bought).
Is it possible to update them without deactivate the old ones?
Thank you!
Regards,
Max.
Trilce Revilla-Yates Managing Director We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0008871.
Hello Sorin,
Thank you! for your reply!
Please I just logged another support case for this issue (CS0008872: I just received a mail from RWS Support): please, refer to it!
Thank you!
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