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I want to upgrade from Studio 2021 to 2024 but cannot start Trados because of this error message "Sdl.Desktop.Platform.Services.ITelemetryService"

I. Meyer-Bremen

Hello,

When trying to open Trados (I have a Freelance plus version) I receive the above mentioned error message. As I bought Studio 2024 some time ago (I already installed one of the two licences on my other computer) I now wanted to try to upgrade to Studio 2024 hoping this might solves the problem. But as I cannot start Trados, I cannot deactivate my old licence. Can you help me out?

Best regards

Isabelle
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