Issue with licence: message "No licences are currently available for the specified activation code". Tried reset 3 times, never appeared as "available".

Question

I have an issue with my Trados 2022 Freelance license. After turning on my computer today, a message in Trados asks me to activate my license, for a unknown reason. I try. It fails. I reset. It fails. And this 3 times. So now, I cannot do it anymore. The error message that pushed me to do this was the following: "No licenses are currently available for the specified activation code". Note that the after resetting, the license never appeared as "available". Could you please help?

Error dialog box titled 'Activation failed' with a red cross icon, stating 'No licenses are currently available for the specified activation code. Open connection settings?' with 'Yes' and 'No' buttons.

Generated Image Alt-Text
[edited by: RWS Community AI at 7:06 AM (GMT 1) on 28 Apr 2025]

Lucian Botezatu · Answer

Maé Bouisse We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0009414.

Lucian Botezatu | RWS Group

Trados Portfolio > 2. Licensing and Installation

Issue with licence: message "No licences are currently available for the specified activation code". Tried reset 3 times, never appeared as "available".