Reset license button redirecting to https://gateway.rws.com/csm?flow=gateway&q=pnl instead of letting me reset the license

Question

Hello, 
 I have to reset my only "SDL Passolo 2018 Professional Edition" license. 
 The product is already activated on a computer that doesn't exist anymore (we changed the domain of the computer). 
 This means I don't have access to the old computer to deactivate my license. Hopefully the "Reset license" button exist. 
 However, when I click this button on my RWS accounnt, it redirects me to this url : gateway.rws.com/csm instead of letting me reset the license. 
 See the link at the bottom left of the printscreen below : 
 
 I should see a page that let me reset my license instead of this one (that what I was told my email before needing to open this support ticket). 
 Can you please help me on that one ? 
 
 Thank you very much in advance and have a nice day !

Anca Stoian · Answer

Cyrille Monnin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0009727.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Reset license button redirecting to https://gateway.rws.com/csm?flow=gateway&q=pnl instead of letting me reset the license