Activation problem during my subscription use

Question

I have an sdl trados studio 2024 subscription (msdoganoz01@gmail.com) until December 23, 2025. (account ID: 744267). I have been using this for a while. However, today I have encountered an activation problem. Even though I have logged into my SDL account through subscriptions sections, the app does not proceed and closes. I have tried the solutions listed on the website; however, no solution, yet. My colleague (sukrucanyasar@gmail.com) registered under my account has the same problem which occurred just today. Thank you in advance for your cooperation!

removed e-mail addresses for confidentiality reasons
[edited by: Elisa Maxim at 12:43 PM (GMT 1) on 5 May 2025]

Elisa Maxim · Answer

Muhammed Said Doğanöz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0010059.

Elisa Maxim | RWS Group

___________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Elisa Maxim · Answer

Muhammed Said Doğanöz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0010059.

Elisa Maxim | RWS Group

___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Trados Portfolio > 2. Licensing and Installation

Activation problem during my subscription use