Trados closes with the error "The product license has been deactivated and Trados Studio will now exit..."

Question

I am using Trados 2024 with a yearly Subscription and now I started receiving the following error: ""The product license has been deactivated, and Trados Studio will now exit..." and when I click OK, Trados closes completely. I am experiencing it with two licenses with user names: & i . This completely prevents me from working on Trados.

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[edited by: Elisa Maxim at 9:35 AM (GMT 1) on 6 May 2025]

Lucian Botezatu · Answer

Hi Yavuz Gönen 
 Please see the following steps for a new activation: https://gateway.rws.com/csm?sys_kb_id=a9cd26e01b0f9a50772c0dcad34bcba0&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=eb1ff95e83d16a9015c56180deaad327 
 
 Regards,

Trados Portfolio > 2. Licensing and Installation

Trados closes with the error "The product license has been deactivated and Trados Studio will now exit..."