I recently had my computer changed with a new OS. I had to reinstall Trados 2024, all my old settings were there, but it asked me to reactivate it. In order to do so, I first need to deactivate it, and I have been trying to do it for a month to no avail

Question

I recently had my computer changed with a new OS. I had to reinstall Trados 2024, all my old settings were there, but it asked me to reactivate it. In order to do so, I first need to deactivate it, and I have been trying to do it for a month to no avail. In the meantime I have been using the trial version, but I need to reactivate my Studio Trados ASAP< Can anyone tell me what to do? 
 
 David Azpiazu Torres

Anca Stoian · Answer

David Azpiazu Torres We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0010262.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

I recently had my computer changed with a new OS. I had to reinstall Trados 2024, all my old settings were there, but it asked me to reactivate it. In order to do so, I first need to deactivate it, and I have been trying to do it for a month to no avail