Translate
Dear Trados Support Team,
I hope this message finds you well.
I attempted to deactivate my Trados 2017 license offline by following the instructions on the following page:
https://www.trados.com/jp/blog/deactivate-license/
However, during Step 5, I encountered the following error message:
"Offline deactivation failed. The specified deactivation authorization may not be valid. Please compare the deactivation authorization with the permissions in your SDL account."
Could you please advise on how I should proceed to successfully deactivate my license?
If any additional information or files are required, I would be happy to provide them.
Thank you in advance for your assistance.
Best regards,
