Hola, compré la licencia de Trados por la web y también contraté el servicio de asistencia durante un año. ¿Cómo funciona este servicio? no dispongo de ningún contacto y necesito ayuda con el programa.
Gracias
Mireia
Hi Mireia,
You can read about the lvl 1 support contract here:
https://www.trados.com/support/support-and-maintenance/
And if you have a technical issues and you cannot find a solution, you Login to your RWS account - go to Support tab and you can open a ticket from there.
Make sure that your email address is checked for Support user in the Account details section in your RWS account - currently you did not check this box, so please Login and check it and then you should be able to raise a ticket.
I hope this clarifies your question.
Best regards,
Anca
Anca Stoian | RWS Group
Hi Mireia,
You can read about the lvl 1 support contract here:
https://www.trados.com/support/support-and-maintenance/
And if you have a technical issues and you cannot find a solution, you Login to your RWS account - go to Support tab and you can open a ticket from there.
Make sure that your email address is checked for Support user in the Account details section in your RWS account - currently you did not check this box, so please Login and check it and then you should be able to raise a ticket.
I hope this clarifies your question.
Best regards,
Anca
Anca Stoian | RWS Group
Translate
