Hi Hege,

Since you had a subscription previously, you should have renewed the subscription, not purchase a new one. Purchasing a new one blocked your subscription and only the technical team can unblock it.

You also have an active Support and Maintenance contract, please raise a ticket directly from your RWS account - Support tab and the team can help you faster, as the customers with such contract have priority.

Best regards,

Anca

Thank you, Anca!

I didn't see an option to renew the subscription, that's why I figured I needed to buy a new 12 months subscription.

I've made a number of unsuccessful attempts to log a support case from my RWS account, but it doesn't work. My account name doesn't get accepted in the "mandatory" field. This is so frustrating as I'm on a deadline and loosing valuable time.

Hopefully Dorin will be at his desk first thing in the morning and can help solve these issues and at least give me a trial license in order for me to work while he figures out a solution.

Thank you again for your quick reply!

Best regards,

Hege

Thank you, Anca!

I didn't see an option to renew the subscription, that's why I figured I needed to buy a new 12 months subscription.

I've made a number of unsuccessful attempts to log a support case from my RWS account, but it doesn't work. My account name doesn't get accepted in the "mandatory" field. This is so frustrating as I'm on a deadline and loosing valuable time.

Hopefully Dorin will be at his desk first thing in the morning and can help solve these issues and at least give me a trial license in order for me to work while he figures out a solution.

Thank you again for your quick reply!

Best regards,

Hege