Hello ,

My Trados Studio Freelance 12-month subscription shows as Active. successfully logged in with my subscription account. However, the application still detects my old perpetual license as “expired” and immediately exits with this error:

“The product license has been deactivated and Trados Studio will now exit. To start Trados Studio again, you must activate the product.”

Details:

Product: Trados Studio Freelance – 12-month subscription

Subscription Status: Active

Error Message: “The product license has been deactivated and Trados Studio will now exit…”

Steps I’ve Tried:

Terminated all Trados Studio processes via Task Manager

Deleted LanguageCloudMachineTranslation.bin and LanguageCloud.bin from %APPDATA%\SDL\SDL Trados Studio\Studio17

Renamed %LOCALAPPDATA%\Trados, %APPDATA%\Trados, and %PROGRAMDATA%\Trados folders by adding an _OLD suffix

Cleared the license cache at %APPDATA%\RWS\SDL Trados Studio\Studio17\License\SLA

Relaunched Studio and attempted activation via Help → Product Activation

Despite these steps, Studio still closes immediately with the “expired” message. I have attached screenshots of the error dialog and folder listings.

Additional Issue:
Previously, even though I was logged in with my subscription account, Trados Studio kept prompting me to activate the product. I clicked “Start Trial,” but once the trial expired, Studio now closes immediately unless I activate the product.

Could you please advise how to completely clear the old license information and successfully activate my subscription?

Thank you for your assistance.