Trados Studio 2024 crashes on startup without an error message

Question

About a month ago, I bought a new machine and Studio 2024. Everything worked swiftly and smoothly until about a week ago. Not having installed anything since the previous day when I used the software, Studio 2024 started to crash on startup, in the splash screen phase. No workarounds I was able to find here worked. So currently I can only use Studio 2019 with a trial licence as I am unable to activate my proper licence. I have one deadline after another and the shrinking number of the 2019 trial licence days remaining makes me pretty nervous. Please, help. 
 Thank you 
 Milan

Elisa Maxim · Answer

Hi, 
 You have Trados 2019 Freelance Plus, which is a single license with two activations. Your activation code is in your account, Products and Plans - Licenses. There is no need for you to use Trados 2019 in trial mode. As for Trados 2024, I will submit a case for you.

Elisa Maxim · Answer

Milan Hudecek We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0011312.

Trados Portfolio > 2. Licensing and Installation

Trados Studio 2024 crashes on startup without an error message