Hello,
I need to reset two of my Trados Studio licenses, but I can't do it with my account.
I have incorrectly tried to activate them offline and I got an error in both cases. Now they look as if they were being used, but they actually aren’t and I also cannot deactivate/reset them with the offline workflow, as they don’t appear as activated in the Trados Studio client in the first place.
Can you help resetting them?
Thanks!
Nicol
Nicol Tincani We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0011595.
Nicol Tincani We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0011595.
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