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Question

I have Trados Freelance 2024 o- I have upgraded from a Trados 2022 Plus to a license that allows using Desktop version and Language Cloud. Now, when I want to start a new project on Language Cloud I get the message below. I have deleted some projects but even then I cannot create a new project. Can you help me?

Popup message with title 'Information' and text 'You have reached the maximum number of active projects for your account subscription.' with an OK button.

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[edited by: RWS Community AI at 2:39 PM (GMT 1) on 21 May 2025]

Lucian Botezatu · Answer

Isabel Silva We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0011957.

Lucian Botezatu | RWS Group

Trados Portfolio > 2. Licensing and Installation

You have reached the maximum number of projects for your subscription