Being asked to activate Studio despite having a subscription

Question

When I open Studio 2024, I receive a message saying that my licence has been deactivated and I need to enter an activation code. When I switch to the "Subscription" tab, I see a message telling me: Your selected account contains the following subscription: Trados Freelance Professional. 
 I click on close and get the message: The product license has been deactivated and Trados Studio will now exit. 
 How am I supposed to activate Studio? Everything was working fine until a week ago. Nothing about my subscription has changed.

Anca Stoian · Answer

Hi Angela, 
 Please try to reset the Cloud settings following the instructions in the article below: 
 https://gateway.rws.com/csm?sys_kb_id=64bd22e01b0f9a50772c0dcad34bcbaf&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=b173f53c83fdea10396947426daad3f7 
 If the error persists, please let us know. 
 Best regards, 
 Anca

Anca Stoian · Answer

Angela Teevin-Schweiss Thank you for letting me know. We will be pleased to help you with this problem so I have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0012422.

Anca Stoian | RWS Group

Elisa Maxim · Answer

Angela Teevin-Schweiss We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0014144.

Trados Portfolio > 2. Licensing and Installation

Being asked to activate Studio despite having a subscription