Helena Stankic We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0012689.

Helena Stankic We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0012689.

Hello,

Thank you for your quick reply. I tried what you suggested, but it didn’t work.

I still get the following message:

Thank you in advance for your help.

Hi, again.

My colleague Sorin is already on the case and ready to help you. It would be great if you could respond to him on the case.

Best regards,

Ionut

Hi, 

I will be happy to answer to whomever takes over the case. 

Thank you.

Hi there, my resetting/activation issue was kind of solved with the help of your support team. However, I can now only use Passolo when I open it as an administrator. When I open it the usual way, I get the same "Cannot find License Information" error. I tried to repeat the same procedure (without resetting the license and recreating the activation certificate). The license is listed in the license manager, but it still doesn't work.

Thank you in advance for your help.