Could not connect to activation server. Error ID: 8277831

Question

Hi, I must say Trados is the worst software in terms of licensing. No support for license installation, chat support asks for an email, after 2 days an email arrives, but when I try to reply to this email, then email delivery fails. 
 We are having problems with deactivating Trados 2021 network licenses. We need to deactivate licenses to upgrade 1 license to newer 2024 version. Then activate 9 Trados 2021 licenses and 1 upgraded Trados 2024. I have tried updating License manager to v18.0.79, but this did not help. Error - Could not connect to activation server. Error ID: 8277831 Account name - SIA Tilde 
 Can you please help?

Lucian Botezatu · Answer

Stanislav Kuhtinski We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0014300.

Elisa Maxim | RWS Group

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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Elisa Maxim · Answer

Stanislav Kuhtinski We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0014300.

Elisa Maxim | RWS Group

___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Trados Portfolio > 2. Licensing and Installation

Could not connect to activation server. Error ID: 8277831