I've had a problem with the DeepL plugin ever since I updated to SR2. I tried the various workarounds posted here (renaming folders, repair/uninstall, etc.), but now the app simply won't start. I'm sorry if I sound frustrated, but this happens way too often for the price we are paying the software. I don't have a support contract.
Evelyne Ridyard We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0013503.
Elisa Maxim | RWS Group
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Via a remote session we managed to solve the issue by following the contents of this article: gateway.rws.com/csm
Via a remote session we managed to solve the issue by following the contents of this article: gateway.rws.com/csm
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